Water Utility Division

Pay Your Utility Bill Online via the Payment Center

Questions about your water and sewer bill? Call the Finance Department at (847) 835-4113.

Water_Ambassador_GOLD_WebBadgeDid you know? Glencoe is a Gold Level Water Ambassador! The American Water Works Association (AWWA) awarded the Village this designation for 2023! This program was created to recognize local governments that are elevating public perception, knowledge, and consumer education of the water industry and the value of water through regular public education efforts. We’re proud to have achieved this highest achievement in the program! Look for more water content throughout the year as we go for gold in 2024 too! 

Water Plant at NightWater Production in Glencoe

The Public Works Department is responsible for operating the Village’s water utility, which produces and distributes drinking water to all Village water customers. The Water Distribution Division is responsible for maintaining 58 miles of water main, valves and fire hydrants, while the Water Production Division is responsible for the daily maintenance and operation of the Village’s water treatment plant (which produces our drinking water) and water storage facilities (which insure and support the delivery of an adequate volume and pressure of water for customer needs).

In 2015, a Water System Master Plan was completed. Included in this study was a comprehensive analysis of long-term alternatives for upgrades/replacement of the water treatment plant and recommendations to prioritize replacement of components of the water distribution system, such as water mains. Since the adoption of the plan, over 7,700 feet of water main has been replaced based on plan recommendations. These improvements increase system pressure and fire flow, while decreasing the number of water main breaks and disruptions to services. In 2020, two million dollars was allocated to the replacement of the Village’s aging water meter infrastructure. Learn more about these projects and others included in the Community Improvement Program or watch a webinar recording of the Village discussing its water infrastructure. 

Should you have any questions, please contact Water Plant Superintendent Alex Urbanczyk at (847) 461-1651 or via e-mail at aurbanczyk@villageofglencoe.org 

Water Rate Analysis
Following a comprehensive water rate analysis, staff recommended a water rate structure change and increasing the volumetric rate significantly in Fiscal Year 2019 followed by gradual annual increases through calendar year 2025. As part of an ongoing review of the Water Fund’s operating and infrastructure investment needs, a comprehensive rate analysis was conducted in Fiscal Year 2018. Following extensive discussion by the Village Board, a new fixed charge (based on water meter size) and an increased volumetric rate was approved and has been integrated into the budget. Based on the table below, the average user with a 1-inch meter size (consuming approximately 22,440 gallons) will be charged $239.23 quarterly in 2024. 


Calendar Year 2024

Meter Size

Fixed Charge[1]

Volumetric Rate
per 1000 gallons

5/8 inch



3/4 inch



1 inch



1-1/2 inch



2 inch



3 inch



4 inch



6 inch



[1] Fixed charge is applied quarterly

Hydrant Flushing 

Annual maintenance of the Village's fire hydrant system typically starts in April and finishes in July. The purpose of this maintenance program is to ensure fire hydrants are fully operational and to remove any sediment that has built up in the water main system over the course of the prior year.

Hydrant Flushing Tips and Reminders

  • Water discoloration is normal. This is not harmful and will dissipate after a short time. It is recommended to run cold water for several minutes to clear your pipes.
  • Residents should refrain from washing laundry between the hours of 7:00 AM and 3:00 PM on weekdays during periods of flushing in your area to avoid staining of clothing, which may occur due to the disturbance in the water main. Note that if your laundry does become stained, do not put it in the dryer. Rewash your clothes immediately using detergent and add rust remover.
  • Should discoloration occur for more than a few hours, remember that the discoloration only affects the color of the water but not the water quality. No health hazards are associated with discolored water from hydrant flushing.
  • If water pressure or water volume seems low after flushing has been completed, check your faucet screens for trapped particles. 
  • For reminders of when flushing will occur in your neighborhood, register for Smart911

Lawn Sprinkling Restrictions and Backflow Testing

Did you know that lawn sprinkling accounts for 30% of the total water usage for homeowners? In an effort to make residents more aware of their water consumption, in 2015, the Village Board established regulations intended to restrict non-essential outside water use. The amended code prohibits seasonal lawn sprinkling between the hours of Noon and 6 p.m. between May 15 and September 15 of each year, and permits lawn sprinkling during off hours on an odd-even alternative schedule based on street address and calendar day. Residents with odd street addresses are permitted to use lawn sprinkler systems on odd days of the month and residents with even street addresses are permitted to use lawn sprinkler systems on even days of the month. For example, if your street address is 325 Temple Court, you may use your lawn sprinkling system on June 9 but not on June 10, but no sprinkling between Noon and 6 p.m. on either day. Homeowners with newly seeded or sodded lawns will be allowed an exception, and must contact the Resident Services Counter to inform the Village of the newly installed lawn. All lawn irrigation systems require an approved backflow prevention device that must be tested annually by a CCCDI licensed plumber and test results registered with BSI Online. 

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