Public Safety Records Clerk

Description :

The Village of Glencoe is seeking a detail-oriented person with a passion for public service for our next Records Clerk in the Public Safety Department!

Who we are: Our team is made up of people with diverse backgrounds and experience and we share a common goal – providing the very best services to the Glencoe community.

What we do: Our vision is to make Glencoe the community that people choose to live, work and do business, by providing innovative, responsive, high-quality public services in an environmentally and fiscally sustainable manner. Everyone on our team contributes to us achieving this vision! This means that we put our customers’ needs first, we strive to be leaders and innovators, and we believe in always looking for ways to improve.

What the job is: Records Clerks are civilian employees in the Public Safety Department who support Public Safety Department operations by processing police and fire records, reports, warrants, files, citations, and crime and traffic reports. Records Clerks prepare records and files for court proceedings; enter data into CAD, records management and LEADS systems; prepare reports and provides customer service in person and over the phone. The successful candidate will have a strong attention to detail and sensitivity to the confidential nature of police and fire records.

Why Glencoe: In Glencoe, we strive to live our values. As a local government and as an employer, we prioritize building a culture of inclusion, environmental sustainability, continuous improvement, sound financial management, ethical government and providing the highest level of service to all of our customers (our residents, our businesses and our employees). Glencoe has a proven track record of investing in our community’s infrastructure, our organization’s technology and our employees so that we are able to be a responsive, progressive organization.

As an employer, Glencoe offers a highly competitive salary and benefit package, generous vacation and sick leave, a paid family care leave pilot program, IMRF pension and great health insurance options.

Our employees have consistently said they like the strong sense of teamwork in Glencoe and our residents have shared overwhelmingly positive feedback about the Village. In a 2019 community survey, 99% of respondents rated Glencoe as an excellent or good place to live and 93% said they are very satisfied or satisfied with Village services, earning Glencoe national recognition for outstanding service delivery!

Diversity, equity and inclusion are critical to the Village’s success. The Village is committed to fostering a welcoming and inclusive workforce in which all employees are valued, respected and have a sense of belonging. The Village is proud to have a diverse workforce in which all individuals are celebrated.

Job Responsibilities

  • Processes police and fire records, reports and materials (including reports, complaints, letters, memos, warrants, files, citations and crime and traffic reports)
  • Enters data into CAD, records management software and LEADs; operates and maintains these databases with a high level of accuracy
  • Assembles, codes, records and summarizes public safety records data
  • Prepares police case files for court proceedings
  • Sorts, files, copies and distributes crime reports, traffic reports, citations, petitions and other material to Public Safety Department personnel
  • Prepares information and reports for other police and fire agencies as needed
  • Provides customer service over the phone and in person

Required Qualifications

Education and Experience

  • High school diploma or general education degree
  • 1-3 years of related experience

Functional Knowledge

  • Knowledge of efficient record keeping procedures
  • Attention to detail and strong organizational skills; ability to maintain accurate records
  • Use of IT systems including radios, telephones, tablets, laptops and computers
  • Experience with New World CAD, New World Records Management and LEADS is a plus

Interpersonal and Communication

  • Excellent customer service skills
  • Ability to follow oral and written instructions
  • Ability to work with a team
  • Maintain strong working relationship coworkers

Physical Requirements and Work Environment

  • Constant lifting and/or moving up to 10 pounds, occasionally lift and/or move up to 20 pounds
  • Frequent walking and standing (sometimes on uneven surfaces); talking and listening
  • Walking, grasping, lifting and carrying objects; reaching, operating hand controls and office equipment
  • Strong emphasis on workplace safety
  • The Village strongly encourages COVID-19 vaccination as part of the Village’s commitment to providing a safe work environment and to continue serving the community.


The salary range for the position is $57,204 to $77,226, with occasional opportunities for overtime. The Village offers great benefits, including Illinois Municipal Retirement Fund pension, health insurance, dental insurance, life insurance among others. Starting bonus of $1,500 will be offered if the successful applicant commits to beginning employment with the Village by June 20, 2022 (subject to a signing bonus agreement).

How to Apply 

Please e-mail cover letter, resume, and application to employment@villageofglencoe.org and reference Job ID 22-10 Records Clerk  in the subject line of the e-mail. The position will remain open until filled, and resume review will take place as applications are received.

Persons requiring reasonable accommodations under the Americans with Disabilities Act are asked to contact the Village Manager’s Office at (847) 835-4114. The Village of Glencoe is an Equal Opportunity Employer.

Contact : Jonathan Pape
Assistant to the Village Manager
(847) 461-1100

Deadline for Applying : Open until filled