2023 Community Survey

2023 Community Survey

The deadline to complete the survey is Friday, April 7. 

The Village understands that responsive, equitable, high-quality local services and amenities are all part of why you continue to choose Glencoe as the place you call home. Your ongoing satisfaction with the Village’s core services as well as your feedback on special projects and initiatives are important to the Village Board and staff as we plan for the future. We hope that you will take this opportunity to help us better understand your satisfaction with and priorities for the Village organization and the Glencoe community.

How to Take the Survey
All households in the Village are invited to complete the survey, which should take approximately 20 minutes. Only one survey per household will be counted and your address will not be associated with your individual response. Please do not hesitate to contact the Village Manager’s Office at (847) 835-4114 or survey administrator ETC Institute at (888) 801-5368 if you have any questions.

Option 1 - Complete the survey using the paper form mailed to your house and submit by mail per the instructions included with the mailed survey (return envelope included)
Option 2 - Complete the survey online by visiting villageofglencoesurvey.org

We look forward to gathering your feedback and sharing the results once complete (expected May 2023).

About the Survey
If you’ve lived in Glencoe for more than a few years, you might recall that the last community surveys were fielded in 2015 and 2019. It goes without saying that the last three years, punctuated by our Village’s response to the COVID-19 pandemic, required resources and services never anticipated in the past. Despite that, significant progress was still made toward addressing areas of need expressed in our last survey. Just a few examples include the nearly $2.4 million in stormwater management investments made since 2019, as well as the improvements to neighborhood street lighting beginning in 2023. We hope these projects are illustrative of how your feedback can be translated into meaningful change in our community.

In addition to measures of customer satisfaction, this survey has several questions that are designed to provide direction as we consider updates to the Village’s Strategic Plan over the next few years. Specifically, you’ll see questions about the Village’s efforts on environmental sustainability, the vitality of the downtown business district, community engagement and diversity, equity and inclusion. In addition to supporting our strategic planning process, survey results will support the work currently underway on the Village’s Comprehensive Plan titled, “All In, Glencoe” (visit allinglencoe.org to learn more and engage), as well as future operational planning. In short, your responses are critical as we seek to address the needs of our community.

Past Survey Results

Use the drop-downs below to view the results of the last two community surveys conducted in 2015 and 2019.

2019 COMMUNITY SURVEY RESULTS

In the fall of 2019, the Village partnered with survey administration firm ETC Institute to field a community survey to better understand the community’s satisfaction with core Village services and to gain insight into the community’s priorities relating to special projects and initiatives.

610 households responded to the survey, representing approximately 18% of the Glencoe community. At the December 19, 2019 Village Board meeting, staff provided the Board with an initial overview of survey results. View complete results and other information below:

• ETC 2019 Glencoe Survey Findings report
• December 19, 2019 Village Board report

2015 COMMUNITY SURVEY RESULTS

In the fall of 2015, the Village asked for feedback about satisfaction with Village services and future priorities in our 2015 Community Satisfaction Survey. 608 households –19 percent of all in the Village – completed the survey, providing the Village with invaluable input. View complete results and other information related to the 2015 Community Survey here:

• 2015 Community Satisfaction Survey Report