New Utility Billing Software and Water Meters

Utility Billing Software and Water Meters

The Village of Glencoe recently implemented a new utility billing software in 2020, a component of the Village’s new Enterprise Resource Planning (ERP) software. At the same time, the Village also changed out its water meter infrastructure. As part of these changes, your water and sewer utility bills were updated. Below is detailed information on what has changed.

Account Numbers:  As part of this transition, your utility bill account numbers changed. Current account numbers are nine digits and have hyphens. Please make sure you note this account number and update any online banking payment portal with this information.

Online Bill Payment Portal: Customers are able to view and pay their water and sewer bill online through an online payment portal called “Municipal Online Services.” As part of this new functionality, customers are able to see consumption history and prior transaction history.

The Village of Glencoe will continually add more payment options online. Soon, you’ll be able to make all of your payments here – whether you are paying your water bill or your alarm permit.

Please note, the Village will not accept online payments for amounts greater than $5,000.

Unit of Measure Change: Old residential meters were read in cubic feet. As part of switching to a new utility billing software, readings are done in gallons. This transition was designed to make it easier to understand your water consumption and can help you better understand how your household uses water by registering usage in an easier to understand unit of measure. 

Due to the fact that the Village has not yet completed the replacement of all residential water meters, some bills may show reads in hundreds of cubic feet, with consumption in gallons. This will change once these water meters are replaced.

If your meter has not yet been changed and you would like to verify the consumption value on your bill, below is a sample for understanding your water and sewer bill.

understanding your utility bill 9.9.2021

More accurate readings: As meters age, the technology used to register water usage slows down and can sometimes stop. As the Village’s existing equipment is replaced, new water meters will ensure fair and accurate water billing for customers as well as strengthen the financial health of the water utility as water usage that was not captured previously will now register on the new meters. This is important, as water revenues are reinvested in all aspects of the Village’s water infrastructure, from the Village’s Water Treatment Plant to water mains.