If you have a question that is not answered below, please contact Adam Hall, Management Analyst at (847) 461-1115 or via email at email@example.com.
When does the program begin and do I need to take any action to enroll in the new program?
The new program begins Wednesday, November 1, 2017. As part of the transition, each household has the opportunity to make a new service level selection and to choose a cart size. In the coming weeks, LRS will mail you a brochure with more information on the selection process and links to this information will also be available on the Village’s website at www.villageofglencoe.org/garbage. Please respond during the selection period from Friday, September 15-Monday, October 16.
Can I keep my current service level?
Yes. LRS will continue to provide the same service levels offered by the Village today (i.e. once- or twice-weekly curbside/once- or twice-weekly top-of-drive), in addition to an optional food scrap composting service during yard waste season and a second clean-up day for bulk item collections. Please remember that service level options are for garbage collection only—all recycling will continue to be collected once-weekly curbside.
Will my quarterly fee increase?
The rate for the base-line level service (once-weekly, curbside) is remaining flat at $68.80, and is inclusive of garbage and recycling collection, fall leaf collection and two semi-annual clean up days for bulk items. Those residents opting for premium service levels will see a modest increase in their quarterly fees. See the reverse for fees for all service levels.
Will LRS provide standardized garbage carts?
Yes. As part of the new program, LRS will provide one new, 65- or 95-gallon garbage cart for residents who select the curbside collection option. Residents who select top-of-drive service have the option of using their own 44-gallon (or less) can/cart or to receive a 65-gallon cart from LRS. Any additional carts will be charged to the individual household. Carts will be dropped off to each household during the week of October 23.
I already have Village-issued 65- or 95-gallon garbage cart, can I keep that?
Yes. When making your service selections, indicate that you already have a cart. If you elect to keep your existing cart, you will have one opportunity to replace it. If you have questions on how to do this, residents can contact LRS directly.
My elderly parent is not able to bring their garbage cart to the curb. Do I have to select top-of-drive service?
No. The Village has partnered with LRS to provide a Hardship Program for elderly or disabled persons who are not able to bring their garbage curbside. More information is coming soon.
I currently have my garbage collected at the top of my driveway and use my own garbage cans. Do I have to use a cart provided by LRS if I want to retain this service level?
No. You may select a 65-gallon container from LRS, or you can continue to use your existing cans so long as they are smaller than 44-gallons.
Will garbage and recycling charges still appear on my Village utility bill?
After November 1, you will receive a combined garbage and recycling bill directly from LRS. Should you have billing questions, their customer service team can be reached 8 a.m.-6 p.m., Monday-Saturday, at (773) 685-8811 and bills can be paid online anytime at www.lrsrecycles.com. E-mails can be directed toward firstname.lastname@example.org.
Will my garbage and recycling collection day change?
No. Collection days for garbage and recycling will remain the same. Additionally, yard waste collection, for both the subscription and sticker program, will still take place on Wednesdays. To look up your current collection day through the Glencoe Community Portal visit www.villageofglencoe.org/maps, type in your address and click Submit.
I spend several months away from Glencoe during the winter season. Can I place my service on hold?
Yes. Residents who are away from Glencoe for over three months may choose to suspend garbage service while away from home, so long as they provide 30-days written notice to LRS, and no garbage is generated on the property.