(Updated June 1, 2020)
On May 5, Governor Pritzker announced his Restore Illinois Plan, a five-phased plan will reopen the state, guided by health metrics and with distinct business, education, and recreation activities characterizing each phase. Read the Governor's Plan here. On May 29, all four regions of the State advanced to Phase 3 of the Governor's Plan. Click here for an update to the Governor's Distaster Proclamation. In addition, please click here for Phase 3 re-opening requirements.
Reflecting the COVID-19 global pandemic and national public health emergency, at the rescheduled meeting of the Glencoe Board of Trustees meeting on Tuesday, March 17, Village President Lawrence R. Levin issued an emergency declaration for the Village of Glencoe. This measure provides the Village with the ability to utilize emergency purchasing and emergency staffing protocols and procedures as needed. It further provides direction for staff to continue to closely work with partner governments in Glencoe, in our region and with the state and federal governments to address this emergency situation. Learn more here.
The Village of Glencoe Village Hall is closed to the public the week of June 1, 2020. Critical operations, including services provided by our Public Safety Department, Public Works Department and the Glencoe Water Plant are not impacted. Village of Glencoe employees that support the administrative functions normally from Village Hall are performing their work remotely. Residents can access some Village services online and call or e-mail the Village with questions during regular business hours (Monday - Friday, 8 a.m. to 4:30 p.m.). The Glencoe Golf Club is open to the public with modifications.
If you need to call 9-1-1 for emergency services, community members are strongly urged to inform emergency dispatchers of any risks for COVID-19 exposure to themselves or other household members, including recent travel or contact with a confirmed case of COVID-19, or symptoms consistent with COVID-19. Those symptoms include high fever, cough and shortness of breath.
The Village is monitoring the COVID-19 outbreak closely and receiving frequent updates from our federal, state and regional public health partners. The Village will continue to evaluate and make decisions based on the guidance from these trusted sources and will provide updates on closures and other developments as information becomes available. Residents are encouraged to visit the Village’s website; follow the Village on Facebook, Twitter and NextDoor; and sign up for Village eNews. The Village will use share information on these platforms as it is available.
Please select from the following drop-down menus for more COVID-19 information in regard to Village services, health reminders and local Glencoe organizations.
Use of Cloth Face Coverings Requirement
As of May 1, Illinois residents are required to wear a face-covering or a mask when in a public place where they can’t maintain a six-foot social distance. Face-coverings are required in public indoor spaces, such as stores. This new requirement applies to all individuals over the age of two who are able to medically tolerate a face-covering or a mask. Please click here for more information on using cloth face coverings.
What is COVID-19, and what should I do if I or a family member feels sick?
According to the Centers for Disease Control Prevention (CDC), COVID-19 is a novel (new) coronavirus that impacts the respiratory system. The virus is thought to spread mainly from person-to-person:
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
If you are sick, first call your primary care doctor. Stay home and limit contact with others. Follow the CDC's recommendations for "What To Do If You Are Sick." Please read the latest information from NorthShore University Health System about contacting your physician.
The Village recommends residents refer to these credible resources for timely and accurate information:
- Centers for Disease Control and Prevention (CDC)
- Illinois Department of Public Health
- Cook County Department of Public Health
Residents can also use these resources for questions and concerns:
- Call the Illinois Coronavirus Disease (COVID-19) Hotline at 1-800-889-3931 or email DPH.SICK@ILLINOIS.GOV anytime (24 hours a day, seven days a week).
- If you or someone you know (adults or children) are experiencing fear and anxiety about coronavirus, review the CDC's information about Mental Health and Coping with COVID-19.
- Family Service of Glencoe (FSG) remains a valuable resource for the community. Please contact FSG at (847) 835-5111 or via e-mail at firstname.lastname@example.org
What changes have been made to Village services?
Critical operations, including services provided by our Public Safety Department, Public Works Department and the Glencoe Water Plant will not be impacted. Village of Glencoe employees that support the administrative functions normally from Village Hall will perform their work remotely. Residents will be able to access some Village services online and call or e-mail the Village with questions during regular business hours. The Glencoe Golf Club will also be closed to the public during this time.
Residents can find contact information by service area on the Village’s website at www.villageofglencoe.org. Likewise, residents may call (847) 835-4111 or e-mail email@example.com, or contact Public Safety’s non-emergency line at (847) 835-4112. They can also process payments for water bills, vehicle sticker and pet license renewals or other transactions at www.villageofglencoe.org/pay. Building and engineering inspections will be suspended during this time.
How can I get in contact with a specific Village department or staff member?
If residents need to get in contact with a Village department or staff member, please select from the following list:
- EMERGENCY public safety services: Call 9-1-1 for police, fire and emergency medical services.
- Non-emergency public safety services: Please call the Public Safety Department at (847) 835-4112.
- Utility billing, vehicle and animal license, alarm permit and other finance questions: Please contact Accounts Receivable Coordinator Julie Geyer at (847) 461-1109 or Utility Billing Coordinator Neringa Shapiro at (847) 461-1110.
- Garbage and recycling questions: Please contact Lakeshore Recycling Systems at (773) 685-8811.
- Building, zoning and permitting questions: Please contact Development Services Manager Taylor Baxter at (847) 461-1118 or firstname.lastname@example.org, or Planner Rich McGowan at (847) 461-1121 or email@example.com. All permit applications and resubmittals must be in PDF format and sent to firstname.lastname@example.org. Building, engineering and fence inspections will be conducted by FaceTime/video and photos. When an inspection is scheduled, inspectors will contact applicants with further instructions.
- Engineering services: Please contact Civil Engineer James Tigue at (847) 461-1119.
- General Public Works service requests: Please call the Public Works Department at (847) 835-4134. Sanitary sewer, storm sewer and water inspections will continue as usual at this time, as will water taps and disconnections.
Can I pay for permits, renewals and other bills online?
Online payments are accepted for utility bills, parking tickets, vehicle and pet registration, false alarm invoices and alarm permits. Donations to the Village for various purposes (i.e. Patriotic Day or Holiday Drive contributions) may also be made online. Please contact Julie Geyer, Accounts Receivable Coordinator, at (847) 461-1109 with questions.
Please click here to visit the Village's online Payment Center.
Will my garbage and recycling services be impacted?
Please note that the Village's residential garbage and recycling provider, Lakeshore Recycling Systems (LRS), is providing service as scheduled. LRS is currently experiencing phone call delays due to high call volume related to service concerns.
Please see LRS' Coronavirus action plan here for additional information.
Will my electric, gas and other utilities be impacted?
Depending upon the utility, the Village recommends that residents reach out to their service providers for the most updated information. Here is a list of updates from just a few of the Village's local utility providers:
- AT&T: AT&T will not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic. In addition, AT&T will waive late fees if related to disruptions casued by COVID-19.
- Comcast: Comcast will not disconnect a customer’s internet service or assess late fees if they contact Comcast and let Comcast know that they can’t pay their bills during this period.
- ComEd: ComEd has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect at least until May 1. To further support customers who may be impacted by the pandemic, ComEd will offer flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19. ComEd has released information on how to identify a ComEd employee.
- North Shore Gas: Suspended shutoffs for residential and business customers. Late fees have also been suspended.
Please be aware of imposters posing as utility employees trying to take advantage of the COVID-19 crisis.
Is Glencoe's drinking water safe?
Glencoe's drinking water is subjected to a thorough treatment process that includes disinfection. This treatment process is highly effective at killing microbes, including COVID-19. Treated water is continually sampled and tested to confirm that it meets federal, state and Village standards, and there is no evidence that COVID-19 is transmitted through drinking water or by contact with sewage. However, by taking precautions to avoid contact with untreated water and sewage, you can reduce your risk of illness overall.
Are Glencoe schools, the Glencoe Library and Glencoe Park District open?
The Glencoe Public Library and the Glencoe Park District have also announced temporary closures of their facilities, while District 35 and New Trier Township High School announced remote learning schedules. Please visit each organization's respective website for the most updated information.
Is New Trier Township providing services?
Please visit New Trier Township's website at www.newtriertownship.com for updated Township information.
Have public transportation services been impacted?
The Village recommends that residents visit the websites of Metra Rail, CTA and Pace Bus for the most updated information:
- Metra Rail: Metra began operating an alternate weekday schedule in March to adjust for the reduced number of riders due to school closures, work-from-home mandates and other consequences of the coronavirus pandemic. The alternate schedules can be viewed here. There will be changes for every line except the Heritage Corridor, which will operate its normal schedule.
- Pace Bus: Pace will continue to operate regular service, but may not enter properties that have temporarily closed.
- CTA: Operating schedule as normal.
How can I support Glencoe restaurants and businesses?
During this time, the Village asks that residents please support Glencoe’s small restaurants and businesses, many of which have pickup, delivery and/or other service accommodations. The Village will be compiling service information about Glencoe restaurants and businesses.
Please click here to learn about Glencoe restaurants and businesses.
I'm a business owner/employee. What information should I be aware of?
Employers play a key role in promoting healthy communities. The CDC recommends that employers encourage sick employees to stay home, especially if they have had a fever of 100.4°F or higher. Employees should be symptom-free for at least 24 hours before returning to work. For additional best practices, the CDC offers guidance for an informed response from employers. The Chicago Department of Public Health (CDPH) has prepared a useful fact sheet for businesses and employers.
Please click here for financial assistance information for small businesses.
What is the general advice about going outdoors?
Social distancing does not mean staying indoors all the time. Go outdoors for fresh air and exercise. If you do encounter others while outside, please avoid close contact with others.