Note: The Village of Glencoe is not a public health agency and does not have a public health department. Please consult the Cook County Department of Public Health or Illinois Department of Public Health for updated public health information.
The Village of Glencoe Village Hall is open to the public. Please click here to see updated hours and a list of services available.
If you need to call 9-1-1 for emergency services, community members are strongly urged to inform emergency dispatchers of any risks for COVID-19 exposure to themselves or other household members, including recent travel or contact with a confirmed case of COVID-19, or symptoms consistent with COVID-19. Those symptoms include high fever, cough and shortness of breath.
The Village is monitoring the COVID-19 outbreak closely and receiving frequent updates from our federal, state and regional public health partners. The Village will continue to evaluate and make decisions based on the guidance from these trusted sources and will provide updates on closures and other developments as information becomes available. Residents are encouraged to visit the Village’s website; follow the Village on Facebook, Twitter and NextDoor; and sign up for Village eNews. The Village will use share information on these platforms as it is available.
Please select from the following drop-down menus for more COVID-19 information in regard to Village services, health reminders and local Glencoe organizations.
Use of Cloth Face Coverings Requirement
Illinois residents are required to wear a face-covering or a mask when in a public place where they can’t maintain a six-foot social distance. Face-coverings are required in public indoor spaces, such as stores. This requirement applies to all individuals over the age of two who are able to medically tolerate a face-covering or a mask. Please click here for more information on using cloth face coverings.
What is COVID-19, and what should I do if I or a family member feels sick?
According to the Centers for Disease Control Prevention (CDC), COVID-19 is a novel (new) coronavirus that impacts the respiratory system. The virus is thought to spread mainly from person-to-person:
- Between people who are in close contact with one another (within about 6 feet).
- Through respiratory droplets produced when an infected person coughs or sneezes.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
If you are sick, first call your primary care doctor. Stay home and limit contact with others. Follow the CDC's recommendations for "What To Do If You Are Sick."
The Village recommends residents refer to these credible resources for timely and accurate information:
- Centers for Disease Control and Prevention (CDC)
- Illinois Department of Public Health
- Cook County Department of Public Health
Residents can also use these resources for questions and concerns:
- Call the Illinois Coronavirus Disease (COVID-19) Hotline at 1-800-889-3931 or email DPH.SICK@ILLINOIS.GOV anytime (24 hours a day, seven days a week).
- If you or someone you know (adults or children) are experiencing fear and anxiety about coronavirus, review the CDC's information about Mental Health and Coping with COVID-19.
- Family Service of Glencoe (FSG) remains a valuable resource for the community. Please contact FSG at (847) 835-5111 or via e-mail at email@example.com
What Village services are available during Phase 4?
Village Hall is now open with limited walk-in services and public hours. Village Hall is open daily to the public from 9 a.m. to Noon and 1-4 p.m., reserving 9-10 a.m. for seniors and those who are immunocompromised. Members of the public are required to maintain six feet of physical distance, wear face coverings and sign-in (for COVID-19 contact tracing purposes, should they be needed). Many Village services may also be by appointment-only. Last, staff will also be wearing masks, and there will be physical plexiglass barriers in front of customer service desk stations to provide members of the public and staff with as much protection as possible. Please note that Village services are are available online, by phone or through the white mailbox outside Village Hall (bill payment, application submittals, etc.). The Village encourages the use of electronic/remote communication where possible. Click here to learn more.
How can I get in contact with a specific Village department or staff member?
If residents need to get in contact with a Village department or staff member, please select from the following list:
- EMERGENCY public safety services: Call 9-1-1 for police, fire and emergency medical services.
- Non-emergency public safety services: Please call the Public Safety Department at (847) 835-4112.
- Utility billing, vehicle and animal license, alarm permit and other finance questions: Please contact Accounts Receivable Coordinator Julie Geyer at (847) 461-1109 or Utility Billing Coordinator Neringa Shapiro at (847) 461-1110.
- Garbage and recycling questions: Please contact Lakeshore Recycling Systems at (773) 685-8811.
- Building, zoning and permitting questions: Please contact Development Services Manager Taylor Baxter at (847) 461-1118 or firstname.lastname@example.org, or Planner Rich McGowan at (847) 461-1121 or email@example.com. All permit applications and resubmittals must be in PDF format and sent to firstname.lastname@example.org. Building, engineering and fence inspections will be conducted by FaceTime/video and photos. When an inspection is scheduled, inspectors will contact applicants with further instructions.
- Engineering services: Please contact Civil Engineer James Tigue at (847) 461-1119.
- General Public Works service requests: Please call the Public Works Department at (847) 835-4134. Sanitary sewer, storm sewer and water inspections will continue as usual at this time, as will water taps and disconnections.
How can I pay for permits, renewals and other bills online?
Online payments are accepted for utility bills, parking tickets, vehicle and pet registration, false alarm invoices and alarm permits. Donations to the Village for various purposes (i.e. Patriotic Day or Holiday Drive contributions) may also be made online. Please contact Julie Geyer, Accounts Receivable Coordinator, at (847) 461-1109 with questions.
Please click here to visit the Village's online Payment Center.
Where can I find information about possible impacts to my electric, gas and other utilities?
Depending upon the utility, the Village recommends that residents reach out to their service providers for the most updated information. Here is a list of updates from just a few of the Village's local utility providers:
Please be aware of imposters posing as utility employees trying to take advantage of the COVID-19 pandemic.
Where can I find updated information about Glencoe schools, the Glencoe Library and Glencoe Park District?
Please visit each organization's website for updated information:
Where can I learn more about New Trier Township services?
Please visit New Trier Township's website at www.newtriertownship.com for updated Township information.
Where can I find updated public transportation service information?
The Village recommends that residents visit the websites of Metra Rail, CTA and Pace Bus for the most updated information:
Is the Village registering individuals to receive the COVID-19 vaccine?
No, the Village is not registering individuals to receive the COVID-19 vaccine.
Although some area doctor's offices are suggesting that their patients contact their municipality regarding interest in receiving a vaccine, the Village does not have a public health department and is not collecting this information, and the Cook County Department of Public Health (which serves the Village) is also not collecting this information at this time. The Lake County Health Department is allowing individuals to register to receive a vaccine, once it is available, on its website: allvax.lakecohealth.org. Questions regarding the Lake County Health Department’s registration process should be directed to the Lake County Health Department at (847) 377-8000.
News outlets are also reporting that once available to the general public, COVID-19 vaccines may be available through retail pharmacies and medical practices. Unfortunately, the Village does not have additional information regarding distribution of COVID-19 vaccines to the general public. Questions regarding your eligibility to receive a vaccine, once available, based on your own risk factors and health conditions are best discussed with your health care provider.
What is the general advice about going outdoors?
Social distancing does not mean staying indoors all the time. Go outdoors for fresh air and exercise. If you do encounter others while outside, please avoid close contact with others.