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Welcome Back to Village Hall!

Welcome Back to Village Hall!

By Village Manager Phil Kiraly

It goes without saying that a lot has happened since our region moved to Phase 3 of the Restore Illinois Phil_KiralyPlan back on May 29. Following the lifting of the Governor’s Stay at Home Order earlier this month, we have been working hard at the Village to create programs that aim to return Glencoe back to a sense of normalcy, including a new, expanded outdoor dining opportunity downtown for our restaurants. I think we are all happy to see our retailers reopened, and formerly non-essential businesses back up and running. As we look to this, we at the Village have developed plans for safely reopening our facilities to the public.

In my previous blogs, I have shared with you how much Village operations have changed since the onset of the COVID-19 pandemic in March. From the outset, we sought to balance service delivery to the Glencoe community with safety for our staff, and I have been very pleased with how this has worked. I would like to express my heartfelt gratitude to the Glencoe community for supporting us throughout this effort, particularly as we endeavored to adapt the Village’s very personal service model to one that required the incorporation of not only social distancing but also the transition to communication only online or by phone.  

I am pleased to say that we will soon reopen Village Hall to the public and re-establish certain “in-person” aspects of our service model. Starting on Monday, June 29, Village Hall will reopen with limited walk-in services and public hours. Village Hall will be open daily to the public from 9 a.m. to Noon and 1-4 p.m., reserving 9-10 a.m. for seniors and those who are immunocompromised.

For the time being, it will likely feel very different for both you and for our staff while in Village buildings. Members of the public will be required to maintain six feet of physical distance, wear face coverings and sign-in (for COVID-19 contact tracing purposes, should they be needed). Many Village services may also be by appointment-only. Last, staff will also be wearing masks, and there will be physical plexiglass barriers in front of customer service desk stations to provide you and staff with as much protection as possible.

Even though Village Hall will reopen to the public on June 29, we encourage you to conduct as much business with the Village over the phone or online as possible. Almost everything that you can do in person can be done electronically. For certain functions that require an in-person interaction, we will do so by appointment to protect the safety and well-being of all involved. We appreciate your patience and understanding as we continually evaluate these Village requirements and make appropriate modifications when safe to do so.

Finally, although there is word that Governor Pritzker may soon move the State to Phase 4, please remember that COVID is still with us, and we need to stay diligent and vigilant on our practices at home and in public. Remember to limit physical interactions with others wherever possible, wear masks in public and keep washing our hands! Let’s follow these critical safety guidelines so we can continue to enjoy our reopened community moving forward!