General FAQs
Q: How do I get to the Village Hall?
A: From the north, take Green Bay Road south to Park Avenue, Turn right onto Park Avenue, heading west to Village Court. Turn left to 675 Village Court.
From the south, take Green Bay Road to Park Avenue, Turn left onto Park Avenue heading west to Village Court. Turn left to 675 Village Court. From the east, take Park Avenue west to Village Court. Turn left to 675 Village Court.
From the west, take Dundee or Lake Cook Road to Green Bay Road. Turn right to Park Avenue, turn right to Village Court, turn left to 675 Village Court.
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Q: When is the Village Hall open?
A: The Community Service Counter, Finance Department and Village Manager’s office are open Monday through Friday 8AM to 4:30PM to meet with residents. The Glencoe Public Safety Department window is available 24 hours a day for residents.
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Q: What is the non-emergency police telephone number?
A: Public Safety can be reached at (847) 835-4112.
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Q: What is the deadline for purchasing a Village vehicle license?
A: The deadline for vehicle stickers is April 15, after that date resident's will no longer receive a discounted purchasing price.
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Q: Where do I get a beach pass?
A: Beach passes are only obtainable through the Glencoe Park District, 999 Green Bay Road, 847-835-3030.
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Q: I need a handicapped driver sign for my car, where can I get it?
A: The New Trier Township Office, 739 Elm Street, Winnetka, 847-446-8200 handles the responsibility of issuing handicapped designations.
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Q: My child needs a work permit, where can I get this?
A: New Trier High School, 847-446-7000
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Q: I want to get a seniors pass for the RTA, how do I get one?
A: Bring a passport size photo and one form of proof of birth date to Resident Services at the Village Hall. An application will need to be completed and then submitted to the RTA along with your photo and proof. The reduced rate pass will be mailed directly to you from the RTA, expect it to take 3-4 weeks.
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Q: When does the Village Board Meet?
A: The Village Board typically meets on the first and third Thursday of every month. A list of upcoming meeting and events is available on the Meeting & Events page.
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Q: Do I need to get a permit for a play set?
A: Yes, you need a permit but there is no fee required. However, children's play sets and tree houses must conform to zoning ordinance location requirements, so in order to obtain your permit you will need to submit a plat of survey of your property so the allowable setback information can be accurately provided before installation.
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Health FAQs
Q: What should I do if someone is bitten by a dog?
A: Immediately after caring for the wound, contact the Glencoe Police Department at (847)835-4112. If an ambulance is needed, call 9-1-1.
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Finance
Q: What is the sales tax in Glencoe?
A: Please click on the link below to view the current sales tax rate in Glencoe.
https://www.revenue.state.il.us/app/trii/servlet/TRIInquiry/3679281801237494524319?jobid=217959442
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Q: What are the hours of operation for the Finance Department?
A: The Finance Department is open from 8:00 am to 4:30 pm Monday through Friday.
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Q: How am I billed for water?
A: The Village is divided into three billing districts each of which are billed on a regular quarterly basis. Effective March 1, 2010, the Village's water rate is $3.265 per 100 cubic feet. The Village Sewer Rate is $.918 x units of consumption (1 unit = 100 cubic feet).
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Public Works
Q: How do I report a missed garbage / recycling pick up?
A: Please call the Public Works department at 835-4111 to report your missed pick-up.
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Q: Why are colored flags and paint markings on my property?
A: When projects require digging, in order to assure that working conditions will be safe, the underground utilities must be located and identified by the various utility companies. Each utility must mark where their buried facilities are. Red - electric power lines, cables conduit and lighting cables; yellow - gas, oil steam, petroleum or gaseous materials; orange - communication, alarm or signal line cables or conduit; blue - potable water; green - sewer drains and lines, white - proposed excavation; pink - temporary survey markings. The paint that is used to mark sidewalks, streets, and grassy areas is made of a water soluble vegetable dye and will in 3 - 4 weeks wear away.
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Q: But why my property?
A: Nine times out of ten its your own project that is requiring utility locates to be done. Whether planting a tree, installing a fence or basketball hoop, having some landscaping done or a sprinkler system installed, any time the project entails digging locates must be completed. On that remaining tenth occasion, when the project is not yours, the project belongs to a neighbor or is a Village project. In either case all utilities involved in the project must be marked even if it happens to land on your property. Locating the underground utilities is for the safety of everyone.
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Q: I want to remove a tree from my property, do I need a permit?
A: If the diameter of the tree is 8" or greater, yes, a permit is required. In order to obtain a permit, an application for tree removal must be completed and submitted along with it a copy of your survey indicating where on the property the tree can be found.
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Q: I'm a new resident, what services do I need to set up with the Village?
A: Welcome to the Village! New residents can call the Public Works office at 847.835.4111 to set-up water services and garbage/recycling pick-up. You can also view our
New Residents page to learn more about setting up other area services and related Village information.
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Public Safety
Q: What should I do if someone is bitten by a dog?
A: Immediately after caring for the wound, contact the Glencoe Police Department at (847)835-4112. If an ambulance is needed, call 9-1-1.
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Q: Can I receive a court date for a parking citation over the telephone?
A: Contact the Public Safety Department at (847)835-4112
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Q: How do I report a power outage?
A: Power outages should be reported to Commonwealth Edison at 1-800-EDISON1 (1-800-334-7661)
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Q: What number should I call to look up a phone number?
A: Please call directory assistance at 411 instead of Public Safety.
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Q: Who do I contact to register questions or complaints about Park District matters?
A: Please call the Glencoe Park District at (847)835-3030.
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Q: May I file a Police Report at Glencoe Public Safety for an incident that occurred outside of Glencoe?
A: No. You must file the report at the Police Department that has authority over that jurisdiction.
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Q: May I file a Police Report over the phone?
A: No. You must meet with a Glencoe Public Safety Officer in person within the Village Geographical limits to file a report.
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